Patrons or students of non-participating libraries do not have the option of directly interacting with their own librarians either by referral or on the virtual desk. If your library is not a participating member of the service, it is best to contact your library directly.
Use the chat widgets to the right of this page. If you are a public library user, use the chat titled "Public Library Patrons". If you are affiliated with a college or university, use the chat titled "College and University Students".